CSIB Policies & Procedures

CSIB markets sports and event insurance products. All transactions are completed using VISA or MasterCard credit cards, in Canadian dollars (CAD).

Legal & Restrictions

Please be advised that premiums are fully earned when purchased.

Effective September 1, 2021, CSIB Hockey Insurance products are only available for purchase by residents of the Canadian Provinces MB, SK, AB and BC. Coverage territory is for Canada only.

Refund Policy

Thanks for purchasing sports insurance from CSIB.

You are eligible for a full reimbursement within 14 calendar days of your purchase as long as your activity (tournament, team’s season, hockey school, etc.) hasn’t commenced. After the 14-day period you will no longer be eligible and won't be able to receive a refund. 

All refunds are done through the Stripe system since that is where your purchase was processed.  Returned funds may take a few days to reach your account. (Returns will go to the credit card used to complete the original purchase.)

If you have any additional questions or would like to request a refund, feel free to contact us.

Return Policy and Cancellations

Please be advised that premiums are fully earned when purchased.

As certificates are digitally available immediately upon purchase, and there are no physical products that can be returned, we only have the above refund policy in place. 

Refunds are intended for errors and immediate changes.  If you need help deciding what sports or event coverage you need, please visit our Frequently Asked Questions webpage.

Security and Privacy Policy

Canadian Sports Insurance Brokers (CSIB) is committed to respect the privacy rights of our clients by ensuring that their personal information is collected, used and shared in such a manner that a reasonable person would consider appropriate in the course of doing business.

Website credit card purchases are processed through Stripe, which continuously implement evolving privacy and data protection processes, procedures, and best practices under all applicable privacy and data protection regimes.

As a CSIB client, you trust us with your personal information and our commitment to you is to protect the information you share with us. CSIB staff has been trained to treat your personal information carefully and with respect.

The information we collect may be used to provide an insurance quote to assess your insurance needs, to purchase an insurance policy on your behalf, to revise your policy, to ensure your client information is accurate and up to date, to assist with the settlement of your claims or to compile statistics.  We do not and will not sell, rent or lease our client information.

We believe that by requesting a quote or purchasing your insurance products through CSIB, you have given your implied consent to us to collect, use or disclose your personal information including information that was previously collected before the introduction of the Personal Information Protection and Electronic Documents Act. At any time in writing, a client may withdraw their consent, but in doing so may prevent us from providing the requested service or product.

CSIB will protect your personal information by security safeguards appropriate to the sensitivity of the information. Safeguards will vary depending on the sensitivity, format, location and storage of this information.

If you have any concerns or questions about the CSIB privacy policy and procedures, please do not hesitate to contact us in writing at the following address:

Canadian Sports Insurance Brokers
101C Hodsman Road
Regina, SK S4N 5W5